Questions about the charity

Where is the Institute of Imagination based?
The Institute of Imagination is a charity. Our Head Office and registered office is School 360, 5 Sugar House Lane,  London,, E15 2QS. This is not a public venue. Our activities and workshops are run at various locations around London and occasionally other UK and international venues. See the events section below for more details.

I’m interested in connecting with the iOi – who do I get in touch with?
If you are interested in partnering/collaborating with us, i.e running an activity or a workshop, then please get in touch directly with the Experience and Learning team. Please allow two weeks for a response. If you have any other queries, including PR, brand or office questions please email us with more information and we will pass you on to the correct team member.

I want to volunteer, who do I contact?
We run a volunteering programming. If you are interested in volunteering with us, please contact Alex, our Volunteer Manager.

I want to donate, what do I do?
Visit our support us page for full details of the ways you can help to support the charity. You can donate via Just Giving if you’re looking to make a one off online donation, or contact our Development team for more ways to support us.

Do you just run events?
No, we do much more than that. Currently, we run events for the public (free and paid entry), support schools through CPD and free pupil programmes, work in partnership with other organisations to develop specific skills for groups of young people, which are not always open to the public, and we deliver research, both our own and in partnership with others.

Questions about our events

Is COVID-19 (Coronavirus) affecting your events?
As a charity that runs events for the public and with schools in a variety of spaces, we are closely reviewing the advice from Public Health England and are in touch with our partners who help us deliver our programmes. The safety and health of our audiences and our staff is paramount and so we have now ended our face to face programmes in agreement with our partners and we are exploring how we can deliver content to them in different ways.

Where is the Imagination Lab?
The Imagination Lab does not have a fixed address, but is a series of events and activities across London and occasionally other UK and international venues. Please check our what’s on page for the latest events that you can book. We always recommend that you book workshops in advance where indicated, to avoid any disappointment, as events often sell out.

From 2017-2019 we ran many of our activities from The Workshop in Lambeth which was a temporary home for our Imagination Lab Programme. We don’t operate any events from The Workshop, please see our what’s on page for the latest events and locations.

What is Imagination Lab?
Imagination Lab is the Institute of Imagination’s learning programmes. It is a series of spaces, places and opportunities to imagine as well as an area on the website where you can get resources and inspiration for the home, classroom or informal learning spaces.

We run a variety of events from large-scale festivals and takeovers with a multiple activities to camps focussed on developing specific skills and pop-up Imagination Hubs which take up residency in community spaces for a number of days. As the programme of events is diverse, it is best to browse our what’s on page for a full list.

Do you run the same events again?
Sometimes. We run the same format of events and sometimes events are totally new! However, when we run the same format of event the content of these will always differ from event to event, so you’ll always experience something new.

You don’t have events listed on the website for later in the year – when will you know what events will be on?
Tickets for upcoming events are released 4-6 weeks in advance and we are unable to confirm upcoming events before they are announced on the website. All confirmed events will be on our what’s on page on the website. Sometimes, we are delivering programmes in schools or supporting groups across London in events that are not open to the public, which means we don’t always have events open for booking. Sign up to our newsletter or follow us on social media to be the first to know when public events go on sale.

Do you run camps during school holidays?
All confirmed events are on our what’s on page on the website. Sign up for our mailing list to be the first to hear about events. We often run events in the holidays, but these are not always drop-off camps.

Can I bring my school/class to the Imagination Lab?
We work with schools in many different ways from schools sessions in the classroom or at venues, CPD for teachers or our award-winning London Curriculum programme RE:CODE London. Our schedule of schools’ workshops will be advertised on our what’s on page when they are open for booking. To find out more about options for schools, please email the Experience and Learning team.

What is the age range for your activities?
Unless otherwise stated, our recommended age range is 5-12 year. There is some flexibility in this and we would advise that you review the activities on offer at the event and whether they would be suitable for your child(ren).

Please call us if you are unsure and would like to discuss this further. We also run evening events for adults, which are generally suitable for children aged 13 years and over to attend alongside an accompanying adult. These will be labelled Lab Late and the recommended age will be included in the event description.

Are children who are younger than the advised age range able to attend?
Younger siblings may attend alongside ticket holders on occasion but it is always best to email us to check as there is not always an early years provision at events. Occasionally we will ask that under 5s register for a free ticket to we can gauge numbers, but this will be made clear at the time of booking if it is required.

Do adults need a ticket for events?
Yes. Adults need to purchase tickets for all events that they are attending with their child(ren) as our activities are designed for adults to participate in with their child(ren). For free events where there is advance registration due to limited spaces, it’s also essential to include all children and adults in your booking. The exception to this is drop off events for children and it will state in the event description if the event is for children only.

Can I use childcare vouchers to pay for tickets?
No, we do not accept childcare vouchers as we are not an Ofsted-registered childcare provider.

Do I need to attend events with my child?
For most of our events, children are required to attend with a parent or carer, as our activities are designed for adults to participate in with their child(ren) and children must be accompanied at all times. We run some events where we encourage parents/carers to leave their children. It will be clearly stated on the event booking page if the event is designed to be a drop-off event.

Are events suitable for children with SEN/additional needs?
Our events are suitable for all children. We would advise that our larger events could be overwhelming for children with additional needs, but there are quieter areas within these events for children to take a break. We often schedule events specifically for those with SEN/additional needs (including deaf children) and these will be listed on our what’s on page. Please get in touch with us if you have any questions or requests regarding additional needs provision.

Is there food and drink at events?
At some of our events, food and drink is available to buy, it depends on the host venue. It will always state in the event listing if there is the option to buy food and drink.

Are there baby change facilities?
As we pop up in a variety of locations, it’s always best to check the location on the what’s on listings.

Is there space to leave buggies?
As we pop up in a variety of locations, it’s always best to check the location on the what’s on listings.

I’m a carer, can I come for free?
For charged events, free tickets are available for Carers accompanying visitors with disabilities and will be labelled ‘Carers ticket’. You can add these to your basket when you book online. For free events, you can register for a standard Adult Ticket. If you have any trouble booking tickets online, please call us on 020 7494 9153.

How can I get a refund if I can no longer attend?
You can request a refund on your tickets for paid events via Eventbrite up to 7 days in advance unless otherwise stated on the event listing. If you can no longer attend less than 7 days in advance, we will try to accommodate changing your ticket to another day or event, subject to availability, but this is not guaranteed.

Do you run any schemes for low income households or those receiving benefits?
If you’re a household that receives support, you can book free places, which are sponsored, at many of our events. We also run programmes specifically for families that receive support or are low income households. To register for sponsored places, you must receive any of the following tax credits, allowances and benefits or be a low income household:

  • Council Tax Benefit
  • Housing Benefit
  • Incapacity Benefit
  • Job Seekers Allowance
  • Employment & Support Allowance
  • Income Support
  • Pension Credit
  • Child Tax Credit
  • Working Tax Credit
  • Free school meals
  • Universal Credit
  • Be registering for a child or children in care

You can register for these sponsored places here or call us on 020 7494 9153.